Close any apps or web pages on your computer that may be using up bandwidth, such as video and music streaming apps or sites.These devices can use up bandwidth and interfere with your test results, even if you aren’t actively using them. This includes any device that may be connected to your Wi-Fi network, such as smartphones, tablets, smart TVs, Wi-Fi enabled cameras, etc. Disconnect any other devices that use the internet.If your internet plan advertises speeds above 100 Mbps, use a Cat5e, Cat6 or Cat7 Ethernet cable for the best results. Connect your computer directly to the modem using an Ethernet cable.These steps are not necessary to take the test. Outside of these times, our Xperts and other community members are likely to respond to your post.Tips for getting accurate Xfinity speed test resultsīefore starting your test, there are a few steps you’ll want to take to ensure it is accurate. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team.

After these times, it may take longer to get an official response. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). Got a question or need some help?Ĭreated and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. Some features may not work correctly in 'Old' Reddit, although basic navigation should still function. Rule 4: No “I’m having an outage” postsįor the best experience, we recommend viewing our subreddit in 'New' Reddit.

Rule 3: No duplicate content or thread hijacking.

Rule 1: Do not post confidential information.

We ask that you please be respectful to others and mindful of our community's rules when participating: and read this! Welcome to the Xfinity Community!Ĭreated and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. About our subreddit Looking for some help? Welcome.

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